Return Policy
30-day returns
If you are not happy with your order, you can return it within 30 days of delivery. The item must be unused, in the same condition you received it, and in its original packaging, with all accessories.
How to start a return
- Email support@recovely.com with your order number and the reason for the return.
- We reply within 1 business day with the return address and instructions.
- Items sent back without first contacting us cannot be accepted.
Damaged, defective or wrong items
Email us within 30 days of delivery with your order number and a photo or short video. We will send a replacement or a full refund, and you will not pay any return shipping.
Return shipping
For returns that are not due to a defect or our error, the customer pays return shipping. Original shipping charges, if any, are not refundable.
Refunds
Approved refunds go back to your original payment method within 5 to 10 business days after we receive and inspect the return.