Refund policy
30-day returns
If you are not happy with your order, you can return it within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, with all accessories included.
How to start a return
- Email support@recovely.com with your order number and the reason for the return.
- We will reply within 1 business day with the return address and instructions.
- Items sent back without first contacting us cannot be accepted.
Damaged, defective or wrong items
Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, email us within 30 days of delivery with your order number and a photo or short video. We will send a replacement or a full refund, and you will not pay any return shipping.
Return shipping
For returns that are not due to a defect or our error, the customer is responsible for return shipping costs. Original shipping charges, if any, are not refundable.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank may take additional time to post the refund.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.
Questions
Contact us any time at support@recovely.com.